Shipping policy

Processing Time

All orders are processed within 1 business day (excluding weekends and holidays) after we receive your order confirmation via email.

You will receive a notification once your order has been shipped.

Estimated Delivery Times

Delivery times depend on your location:

• Shipping Time: 4-7 business days

Shipping Carriers

We use reliable carriers such as DHL, UPS, and FedEx to ensure fast and secure delivery.

Tracking information will be provided via email once your order has been shipped.

Lost or Stolen Packages

We are not responsible for lost, stolen, or delayed packages once they have left our facility. However, we will do our best to assist you in resolving any shipping issues.

If your package is lost, please contact the carrier directly or email us at info@toower-london.com for further assistance.

Damages & Issues

If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging.

We will assess the situation and provide a solution, such as a replacement or refund, if applicable.

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email.

Returns & Exchanges

If you are not satisfied with your purchase, please review our Return & Exchange Policy for eligibility and instructions.

Contact Us

For any shipping-related inquiries, please contact us at info@toower-london.com.